Privacy Policy

1. Contact Information

DG Knitting is the data controller responsible for your personal data. If you have any questions about this policy or your rights, please reach out to us:

Email: marketing@dg-knitting.com
Phone: +91 73806837
Address: Ground floor, Sangini Trade Centre, 178/183, Surat - Kadodara Rd, Saroli, Surat, Gujarat 395010

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact details: name, email address, phone number, billing/shipping address.
• Technical data: IP address, browser type, device information, and website usage via cookies.
• Order & transaction data: purchase history, product preferences, and payment details (processed securely).
• Communication data: information you provide when contacting support, filling forms, or subscribing to marketing.

3. How We Use Your Information

Your data enables us to:

• Process and fulfill your orders, manage your account.
• Improve our website, products, and customer experience.
• Respond to inquiries, support tickets, or complaints.
• Send marketing communications (only with your explicit consent).
• Comply with legal obligations (tax, accounting, fraud prevention).

4. Legal Basis for Processing

We rely on the following lawful grounds:

• Consent: for marketing, non-essential cookies, and certain data sharing.
• Contractual necessity: to process orders and provide requested services.
• Legal obligation: to comply with Indian tax and commercial laws (record retention up to 7 years).
• Legitimate interests: to improve services, prevent fraud, and enhance security.

5. Data Retention

We retain personal data only as long as necessary:

• Transaction records: up to 7 years as required by Indian law.
• Marketing data: until you withdraw consent or unsubscribe.
• Customer inquiries: up to 1 year after resolution.
• Cookie-based analytics: up to 2 years (depending on cookie type).

6. Sharing Your Data

We never sell your personal information. We may share data with trusted partners:

• Payment processors, logistics partners, and IT service providers.
• Analytics tools (Google Analytics, Meta Pixel) and advertising platforms.
• Hosting & cloud infrastructure providers.

All partners are bound by strict data protection agreements and may only process data on our behalf.

7. International Data Transfers

Some of our service providers (e.g., Google, Meta) operate globally. Your data may be transferred outside India or the EEA. For EU residents, we ensure adequate safeguards via Standard Contractual Clauses (SCCs). For Indian residents, transfers comply with DPDP Act requirements.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing, analyze traffic, and personalize content. Essential cookies are necessary for site functionality; non-essential cookies (analytics, marketing) require your consent. You can manage your preferences via our cookie banner or browser settings.

Third-party cookies: Google Analytics, Google Ads, and social media platforms may set their own cookies. Their privacy policies apply independently.

You may withdraw consent at any time via "Cookie Preferences" on our website or by contacting us.

9. Your Consent & Choices

We request consent before placing non-essential cookies. You can:

• Adjust cookie settings via our consent banner.
• Block cookies in your browser (may affect site functionality).
• Opt out of marketing emails by clicking "unsubscribe" or emailing marketing@dg-knitting.com.

10. Children's Privacy

Our services are not directed to individuals under 18. In India, we require parental consent for minors below 18. In the EU, we do not knowingly collect data from children under 16 without verifiable consent. If we discover such data, we will delete it promptly.

11. Your Rights

Under applicable laws (India DPDP Act & GDPR), you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data (right to be forgotten).
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

12. How to Exercise Your Rights

To submit a request, contact us at marketing@dg-knitting.com. We will respond within 30 days as required by law. For verification, we may need to confirm your identity.

13. Opt-out of Marketing & Tracking

You can stop marketing messages by:

• Using the unsubscribe link in our emails.
• Emailing marketing@dg-knitting.com with "Unsubscribe".
• Managing cookie preferences on our website.

14. Security Measures

We implement robust safeguards: SSL encryption, restricted access controls, regular security audits, and secure data processing protocols to protect your personal information from unauthorized access, disclosure, or loss.

15. Grievance Redressal

In compliance with the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer:

16. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

17. Updates to This Policy

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". Please review periodically. Your continued use of our services constitutes acceptance of any changes.